SKA Thermal Spa - Calgary's Best Luxury Spa with Hydrotherapy and Massage

FAQ

Here’s everything you need to know to ensure your visit is as comfortable and relaxing as possible. If you have any further questions, please contact [email protected].

GENERAL INFORMATION

when should i arrive?

We advise arriving 15 minutes prior to your scheduled appointment time.

what should I bring?

Swimsuits are required to use the Hydrotherapy Cycle. Robes, towels and spa slippers are provided for use during your visit. You may also wish to bring a non-glass water bottle to ensure you stay hydrated.

How long can I stay?

It depends. For Hydrotherapy access only, you can stay for 2 hours in the hydrotherapy area. For the treatments, you can stay for 75 mins for 60 mins treatment and 105 mins for 90 mins treatment.

Can I use the pools/saunas without booking a massage or treatment?

The Hydrotherapy Cycle may be used on its own or in combination with any treatment.
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Can I book a group or private event?

Yes! For more information about group bookings and event space rental, please contact [email protected].

Where can I park?

Paid street parking is available on 11 Avenue and 6 Street. Parking is free after 6 p.m. on weekdays and on Sundays.

Do I need a reservation to use the facilities?

Advanced reservations are encouraged for treatments and use of the Hydrotherapy Cycle. Should space be available, walk-ins are welcome.

How old do I need to be to use the spa?

Guests must be 18 or older to access the spa.

Is SKA wheelchair-accessible?

Yes. To arrange a visit, please contact us in advance at [email protected]

What is the cancellation policy?

Cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of the cost of the scheduled service. Guests who miss their appointments without giving prior notice will be charged in full for the scheduled service.

Can I use the facilities while pregnant?

Heat treatments, such as saunas, steam rooms, and hot pools, are not recommended for pregnant guests. We recommend you always consult your physician for personalized medical advice.

Should I pay before or after my treatment?

Payment is made after you enjoy your treatment and hydrotherapy cycle, including any additional bar charges. If you wish to submit your massage + hydrotherapy treatment through the health benefits, we will provide you with a receipt after your visit. We do not have direct billing available at this time.

What are your Hours of Operation?

SKA is open from 9 a.m. to 9 p.m., seven days a week.

What is Social Hour?

Our social hour runs from 5 PM to 11 PM every evening, during which the music becomes more lively and you are able to socialize. However, we still ask that you maintain spa etiquette to respect other guests’ experience.

Do you host private events?

Yes! From bachelorette parties to corporate retreats, rent out SKA Thermal Spa and enjoy the privacy of the entire spa space for you and your guests. Limited to 15 people. Email [email protected] to learn more.

SPA GUIDELINES

what is proper spa ETIQUETTE?

The SKA environment provides a subterranean thermal spa setting where quiet conversation is encouraged to be mindful of other guests and to allow for quiet reflection.

How do I prepare for a massage?

A robe and spa slippers will be provided for all massage and Hydrotherapy Cycle guests. For massage services, your therapist will provide you time alone in the treatment room to disrobe and place yourself under the sheets on the treatment table. Your therapist will use professional and discreet draping techniques to ensure you are comfortable throughout your treatment.

Can I use my phone in the facilities?

To ensure the privacy of all who use our wellness sanctuary, please leave phones in the lockers provided. Phone use is strictly prohibited in the lower spa area.

Are towels & robes available?

A spa robe, towels and spa slippers are provided for your use while visiting the spa.

Where can I keep my belongings?

Digital lockers are provided in the change rooms. We recommend leaving jewelry and cell phones in your locker during your visit so valuables aren’t lost or damaged in the water.

Is alcohol allowed?

Alcoholic beverages are available for an additional charge at SKA Bar. Guests must provide proof of ID. Outside alcohol is prohibited in the spa.

What do I do after my visit?

It is recommended that you drink ample amounts of water before and after using the Hydrotherapy Cycle to ensure adequate hydration. Being well-hydrated oxygenates the cells, purifies the kidneys and helps to flush free radicals from the body that were released during the Hydrotherapy Cycle and/or other treatments. A selection of complimentary naturally-flavoured waters and teas are available in the resting area for you to enjoy.

FAQ

Here’s everything you need to know to ensure your visit is as comfortable and relaxing as possible. If you have any further questions, please contact [email protected].

GENERAL INFORMATION

SPA GUIDELINES

contact us

location

MORE INFO

* Please note that you are important to us and that we are experiencing a high call/email volume and you will receive a response in 24 – 48 hours. We appreciate your patience while we streamline this process.

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