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FAQ

Here’s everything you need to know to ensure your visit is as comfortable and relaxing as possible. If you have any further questions, please contact [email protected].

GENERAL INFORMATION

We advise arriving 15 minutes prior to your scheduled appointment time.
Swimsuits are required to use the Hydrotherapy Cycle. Robes, towels and spa slippers are provided for use during your visit. You may also wish to bring a non-glass water bottle to ensure you stay hydrated.
It depends. For Hydrotherapy access only, you can stay for 2 hours in the hydrotherapy area. For the treatments, you can stay for 75 mins for 60 mins treatment and 105 mins for 90 mins treatment.
The Hydrotherapy Cycle may be used on its own or in combination with any treatment. SEE PRICING
Yes! For more information about group bookings and event space rental, please contact [email protected].
Paid street parking is available on 11 Avenue and 6 Street. Parking is free after 6 p.m. on weekdays and on Sundays.
Advanced reservations are encouraged for treatments and use of the Hydrotherapy Cycle. Should space be available, walk-ins are welcome.
Guests must be 18 or older to access the spa.
Yes. To arrange a visit, please contact us in advance at [email protected]
Cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to 50% of the cost of the scheduled service. Guests who miss their appointments without giving prior notice will be charged in full for the scheduled service.
Heat treatments, such as saunas, steam rooms, and hot pools, are not recommended for pregnant guests. We recommend you always consult your physician for personalized medical advice.
Payment is made after you enjoy your treatment and hydrotherapy cycle, including any additional bar charges. If you wish to submit your massage + hydrotherapy treatment through the health benefits, we will provide you with a receipt after your visit. We do not have direct billing available at this time.
SKA is open from 9 a.m. to 9 p.m., seven days a week.

While SKA offers tranquility alongside rest and relaxation, we believe in life balance and strive to offer that here. Our Social Hour runs 5 p.m. to 9 p.m. weekdays and 5 p.m. to 11 p.m. weekends, during this time the space is a more lively environment for guests to socialize, celebrate or simply take part in conversation with friends. 

Yes! From bachelorette parties to corporate retreats, rent out SKA Thermal Spa and enjoy the privacy of the entire spa space for you and your guests. Limited to 15 people. Email [email protected] to learn more.

SPA GUIDELINES

The SKA environment provides a subterranean thermal spa setting where quiet conversation is encouraged to be mindful of other guests and to allow for quiet reflection.
A robe and spa slippers will be provided for all massage and Hydrotherapy Cycle guests. For massage services, your therapist will provide you time alone in the treatment room to disrobe and place yourself under the sheets on the treatment table. Your therapist will use professional and discreet draping techniques to ensure you are comfortable throughout your treatment.
To ensure the privacy of all who use our wellness sanctuary, please leave phones in the lockers provided. Phone use is strictly prohibited in the lower spa area.
A spa robe, towels and spa slippers are provided for your use while visiting the spa.
Digital lockers are provided in the change rooms. We recommend leaving jewelry and cell phones in your locker during your visit so valuables aren’t lost or damaged in the water.
Alcoholic beverages are available for an additional charge at SKA Bar. Guests must provide proof of ID. Outside alcohol is prohibited in the spa.
It is recommended that you drink ample amounts of water before and after using the Hydrotherapy Cycle to ensure adequate hydration. Being well-hydrated oxygenates the cells, purifies the kidneys and helps to flush free radicals from the body that were released during the Hydrotherapy Cycle and/or other treatments. A selection of complimentary naturally-flavoured waters and teas are available in the resting area for you to enjoy.

contact us

403-276-5888
[email protected]
@skathermalspa

location

638 11 ave sw 
calgary, ab t2r 0e3
9:00 am – 11:00 pm
seven days a week

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* Please note that you are important to us and that we are experiencing a high call/email volume and you will receive a response in 24 – 48 hours. We appreciate your patience while we streamline this process.